Sound Associates, Inc.

www.soundassociates.com

TERMS AND CONDITIONS & PRIVACY POLICY

The rules and explanations below are the Terms and Conditions of use (“Terms”) of this web site and all other sites, mobile sites, applications and platforms where these Terms & conditions appear or are linked.  (collectively the “Site”, also “we”; “us; “our”). These Terms represent our current policy regarding your use of the Site, and, in the section titled “PRIVACY POLICY”, below (the “Privacy Policy”), our collection of data through your use of the Site, and our use of that data. These Terms and the Privacy Policy apply to the operator of this Site, Sound Associates, Inc., and its affiliate entities. We may change these Terms at any time, effective immediately upon posting on the Site. Please read these Terms before using the Site. If you cannot comply with these Terms, please do not access or otherwise use the Site. By using the Site, you are indicating your agreement to be bound by these Terms.

Limited License

We grant you a non-exclusive, limited, revocable license to visit and use the Site, provided you agree to comply with these Terms and the other policies and conditions governing your use of the Site. Nothing in this license, or in the Site, shall be construed as granting you any other rights or privileges with respect to the Site or its content. In addition, we may terminate your right to access or otherwise use the Site at any time, without giving you notice.

Use Restrictions

We are providing the information on the Site for your personal and noncommercial use only, subject to our giving you express written permission to use the Site otherwise. You may not copy, modify, distribute, display, perform, create derivative works from, or transfer any of the content on this Site (except for your own personal, non-commercial use) without our prior, express written permission.

You may only use the Site for lawful purposes. Please make sure that your use of the Site complies with all applicable local, state and federal laws. You may not disrupt, modify or interfere with the Site or its associated software, hardware or servers. In addition, you may not interfere with the use of the Site by others.

You agree that you will not use any automatic device, software, or routine including, without limitation, any robots, spiders, webbots, web wanders, crawlers, worms, or webants, or any manual process which may overload our network or servers or in any way interfere or attempt to interfere with the operation of the Site. In addition, you agree not to employ any of the foregoing in an effort to circumvent any security measures we have in place to protect the Site or to enforce our policies, including without limitation. You agree not to attempt to conceal your identity in any way or by any means, including by using multiple names, physical addresses, Internet Protocol (“IP”) addresses, or e-mail addresses to interact with the Site, including, if and where applicable, to make reservations on the Site; engaging in IP spoofing, IP address forgery, host file hijacking, or similar conduct; interacting or engaging with the Site through proxy servers or virtual private networks, such as Hola! or similar services, used to mask your identity; and/or undertaking any similar conduct and/or using any similar products or services to access the Site in such a way as to conceal your identity.

If you violate these Terms (or if we in our sole discretion believe you have violated any of these Terms), we may terminate your use of the Site, bar any future use of the Site by you (and by any IP addresses we believe to be associated with your use of the Site), cancel any purchase made by you, and/or take appropriate legal action against you including, without limitation, seeking civil, criminal and injunctive redress.

Linking

This Site may contain hyperlinks to other web sites. Unless otherwise stated, which statement may be contained on said hyperlinked website, we do not operate these other web sites and are not responsible for, and do not endorse the contents, information, products, or services provided on, any hyperlinked web sites. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damages or loss caused or alleged to be caused by or in connection with your use of or reliance on such hyperlinked web sites, or the contents, information, products or services provided on such hyperlinked web sites.

We grant you permission to link your website to the home page associated with this Site, located at https://www.soundassociates.com/, subject to these Terms and your agreement to comply with all such Terms, and provided that your linking to the Site does not cast the Site or any websites affiliated with the Site or with us in a false or misleading light. You may not link your website to any internal page on this Site without our express written permission. In addition, you may not frame on another website any information located on this Site without our express written consent. You may request such consents by sending an e-mail request to newyork@soundassociates.com. The permission granted herein to link to the home page associated with this Site may be revoked at any time without cause. You may not link to our home page from any website that (a) violates any applicable law or regulation, (b) infringes the patent, copyright, trademark, trade secret, or other intellectual property rights of others or violates any privacy, publicity, or personal rights of others; or (c) contains defamatory, obscene, threatening, abusive, or hateful information or expressions. You agree to hold us harmless and indemnify us against any claims, losses, liabilities or expenses, including reasonable attorneys’ fees, arising out of or in connection with your linking to our Site or the use by others of the contents, information, products or services provided on your site.

Intellectual Property

I-Caption®, D-Scriptive, Audien®, are registered trademarks owned by this Site and/or entities affiliated with this Site, including Sound Associates, Inc. Other trademarks appearing on this Site are the property of their respective owners. You may not publicly use any trademarks owned by us without our express written permission. You also may not publicly use any meta tags or any other “hidden text” that incorporate our trademarks without our express written permission. You may request such permission by sending an e-mail request to newyork@soundassociates.com. In the event that we grant you such permission, you will not gain any rights to our trademarks.

The contents of this Site, such as text, graphic images and other materials (the “Works”) are protected under U.S. and foreign copyright law. The Works may include text, software, graphics, photographs, videos, music and sound. In addition, the aggregated contents of this Site are copyrighted as a collective work/compilation. You may not reproduce, copy, edit, publish or transmit the Works in any way without our express written permission. You may request such permission by sending an e-mail request to newyork@soundassociates.com. In the event that we grant you such permission, you will not gain any ownership rights to our copyrighted material.

We do not grant you any express or implied right under any of our trademarks, copyrights or other proprietary information, and we reserve all rights not expressly granted herein to the same. You may not modify or download any of the content or materials found on this Site; use the content or materials found on this Site for any public display, performance, sale, or rental; transfer, remove, modify, or alter any trademark, copyright, or other proprietary content or materials from this Site; or copy any content or materials from this Site for any purpose prohibited by these Terms.

Disclaimer

You are using this Site at your own risk. We do not guarantee that your personal information will remain private. Please see our Privacy Policy, below, for information regarding the measures we take to protect your personal information. We do not promise that there will be no errors transmitting information to and from this Site. We do not promise that information you receive from this Site is accurate or reliable or that this Site is free of computer viruses or other harmful mechanisms. We make no guarantee of the availability of any reservations or specific results from the use of the Site or of our service.

THIS SITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” BASIS WITHOUT ANY WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF YOUR USE OF THIS SITE OR THE CONTENT ON THE SITE RESULTS IN THE NEED FOR SERVICING OR REPLACING EQUIPMENT OR DATA. WE ARE NOT RESPONSIBLE FOR THOSE COSTS.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS, DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION) RESULTING FROM THE USE OF OR INABILITY TO USE THIS WEB SITE AND ITS CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Indemnity

By your use of this Site, you agree to waive any claims you may have against us for any damages that you may incur as a result of your use or attempt to use this Site. We may make claims against you for use of this Site that violates these Terms and any other policies posted on this Site. You agree to hold us harmless and indemnify us against any claims, losses, liabilities or expenses, including reasonable attorneys’ fees, arising out of or in connection with your use of this Site or violations of our policies posted on this Site.

Disputes

These Terms and any dispute regarding these Terms shall be governed by and construed in accordance with New York State law without regard to principles of conflict of laws. Except as otherwise stated explicitly in these Terms, any disputes arising out of or relating to the use of this Site may only be brought in the state or federal courts located in New York County, New York State. Therefore, by accepting this policy, you are agreeing to submit to the jurisdiction of such courts for any claims arising out of your use of this Site.

PRIVACY POLICY

The explanations below detail this Site’s privacy policy, including the types of information we collect, security measures we use to safeguard that information, how we use and share that information, and how to opt out of having information shared with certain third parties.  Some of the information written below may be inapplicable to you depending on your use of this Site.

What types of information do we collect?

We collect information from you when you use this Site. This information may include your name, mailing address, e-mail address, and telephone number you enter when visiting this Site (collectively, “personally identifiable information” or “personal information”). We collect this information when you enter it voluntarily when registering on, making a reservation or otherwise using this Site.

How do we use your information?

We store your personally identifiable information and/or company information so we can provide you with better and more convenient service. We may use your telephone number to contact you with customer service information and/or loss of or damage of devices. We use your e-mail address to send reservation confirmation, to contact you with customer service information, and/or contact you regarding lost or damaged equipment.

We use log files to provide general statistics regarding the use of the websites and services by you, including how often and where services are used. These log files do not include any personal identifiable information and no private information is included with any statistical data supplied to third parties.

We do not share your personally identifiable information.

We do not share your personally identifiable information. If you would like us to remove your personal identifiable information from our systems, please e-mail us at newyork@soundassociates.comto request that we remove you. 

We reserve the right to use the information you provide to Sound Associates to market and promote the products, services, and other offerings offered by Sound Associates. For example, we may use the information to send service offerings to you which we think may be of interest to you by post, email, or other means and send you marketing communications relating to our business. You may opt out of receiving this promotional content by following the instructions contained in each communication that we send to you or by contacting us at newyork@soundassociates.com . If you unsubscribe from our marketing lists, we will continue to contact you regarding administrative matters, and to respond to your requests.

Any personally identifiable information and/or company information you submit to us is subject to disclosure pursuant to judicial or other government subpoenas, warrants or orders.

In addition to the policies described above, we otherwise reserve the right to disclose or share your personally identifiable information and/or company information when we, in good faith, determine that such disclosure will help us comply with the law (including but not limited to in response to lawful requests by public authorities including national security and law enforcement authorities), protect the security or safety of our property, including but not limited to the Site, or the property of a third party, or is otherwise legally permissible and will help us in the administration of the Site. In addition, your personal information and/or company information may be shared with a third party in the event of a transfer of our ownership or assets.

How can you contact us?

If you need to contact us for any other reason, please email us at newyork@soundassociates.com or by calling us, at (212) 757-5679.

Protection of Children

Personal information collected about children under age 13 is protected by the Children’s Online Privacy Protection Act of 1998. It is our policy not to knowingly solicit or collect any personal information on this Site from children under the age of 13. If you are younger than 13 years old, please do not submit or share with us any personal information on this Site. In addition, please tell your parents you are using the Site and have your parents e-mail us at newyork@soundassociates.comso that we may delete any information we may have collected about you.

In addition, we may not collect or process information from a citizen of an EU member state under the age of 16 without such person’s parents’ consent. If you are a citizen of an EU member state under the age of 16, please do not submit or share with us any personal information on this Site. In addition, please tell your parents you are using the Site and have your parents e-mail us at newyork@soundassociates.comso that we may delete any information we may have collected about you.

Your California Privacy Rights

California law permits our customers who are California residents to ask us about what information we collect from them and maintain about them, and about how we collect it, use it, and if and how we disclose it to third parties—all as described in the preceding sections of this Privacy Policy.  California residents may also request that we not disclose information that we have collected about them to third parties.  If you are a California resident, you can make these inquiries or requests by emailing us at newyork@soundassociates.com, or by calling us, at (212) 757-5679.  We will not discriminate or retaliate against you in any way for making any inquiry or request as described herein; however, please understand that certain features of this Site and our services will be unavailable to you if you choose not to permit us to collect, use, transfer, or disclose data about you, or if you ask us to delete data we have collected about you.

How will we notify you if we have made any changes to our Privacy Policy? 

At the bottom of our Privacy Policy, we have posted the Effective Date of the Privacy Policy. If that date has changed since the last time you visited our Site, it means we have made a change to the Privacy Policy.

SMS PRIVACY POLICY

Your consent to receive SMS messages is specific to Sound Associates, Inc. and will not be shared with third parties or affiliates for marketing purposes. This Policy outlines how we collect , use, disclose and safeguard your personal information in compliance with the Telephone Consumer Protection Act and other relevant regulations.

SMS Communications
Users will receive timely SMS replies to technical support requests. Sound Associates Inc. will not initiate conversations via SMS without an initial user request.

You can text Sound Associates Inc for information regarding our services, at 212-909-4250. By texting Sound Associates Inc, you agree to receive technical support messages from Sound Associates Inc. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Message frequency may vary.

Visit www.soundassociates.com/terms-and-conditions for our full Terms of Service.

Opt-In Consent
A mobile user might opt-in by:
•  Sending a Mobile Originating (MO) message requesting information or service to 212-909-4250.

By messaging Sound Associates support line, you are authorizing Sound Associates to send you SMS messages and SMS notifications. Message/data rates apply.

Opt-Out Option

You have the right to opt out of receiving SMS messages from Sound Associates at any time. To Opt-out, simply reply to any SMS message received from us with the word “STOP“. Once you opt out, you will no longer receive SMS messages from us, except for confirmation of your opt-out request.

Information We Collect

We collect limited personal information that you provide to us when you engage in SMS messaging.

This may include:
• Your phone number
• Messages exchanged during the conversation.

We use the information collected to:
• Respond to your inquiries and requests.
• Set appointment scheduling and appointment reminders
• Supplying instructions

Data Security
SMS content and phone numbers will never be shared with third parties or affiliates under any circumstances. SMS content is not shared with any third parties or affiliates for marketing purposes.
We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Frequency of Messages
We strive to keep SMS communications to a reasonable frequency and relevance. You may expect to receive SMS messages from us only when necessary for appointment reminders, scheduling adjustments, or important updates related to our services. We do not engage in unsolicited marketing messages via SMS.

Effective Date: May 1, 2025