Sound Associates, Inc.

www.soundassociates.com

PRIVACY POLICY

The explanations below detail our privacy policy, including the types of information we collect, security measures we use to safeguard that information, how we use and share that information, and how to opt out of having information shared with certain third parties.  Some of the information written below may be inapplicable to you depending on your use of this Site.

What types of information do we collect?

We collect information from you when you use this Site and all other sites, mobile sites, applications and platforms where these Policies appear or are linked. This information may include your name, mailing address, e-mail address, and telephone number you enter when visiting this Site (collectively, “personally identifiable information” or “personal information”). We collect this information when you enter it voluntarily when registering on, making a reservation or otherwise using this Site.

How do we use your information?

We store your personally identifiable information and/or company information so we can provide you with better and more convenient service. We may use your telephone number to contact you with customer service information and/or loss of or damage of devices. We use your e-mail address to send reservation confirmation, to contact you with customer service information, and/or contact you regarding lost or damaged equipment.

We use log files to provide general statistics regarding the use of the websites and services by you, including how often and where services are used. These log files do not include any personal identifiable information and no private information is included with any statistical data supplied to third parties.

We do not share your personally identifiable information.

We do not share your personally identifiable information. If you would like us to remove your personal identifiable information from our systems, please e-mail us at newyork@soundassociates.comto request that we remove you. 

We reserve the right to use the information you provide to Sound Associates to market and promote the products, services, and other offerings offered by Sound Associates. For example, we may use the information to send service offerings to you which we think may be of interest to you by post, email, or other means and send you marketing communications relating to our business. You may opt out of receiving this promotional content by following the instructions contained in each communication that we send to you or by contacting us at newyork@soundassociates.com . If you unsubscribe from our marketing lists, we will continue to contact you regarding administrative matters, and to respond to your requests.

Any personally identifiable information and/or company information you submit to us is subject to disclosure pursuant to judicial or other government subpoenas, warrants or orders.

In addition to the policies described above, we otherwise reserve the right to disclose or share your personally identifiable information and/or company information when we, in good faith, determine that such disclosure will help us comply with the law (including but not limited to in response to lawful requests by public authorities including national security and law enforcement authorities), protect the security or safety of our property, including but not limited to the Site, or the property of a third party, or is otherwise legally permissible and will help us in the administration of the Site. In addition, your personal information and/or company information may be shared with a third party in the event of a transfer of our ownership or assets.

How can you contact us?

If you need to contact us for any other reason, please email us at newyork@soundassociates.com or by calling us, at (212) 757-5679.

Protection of Children

Personal information collected about children under age 13 is protected by the Children’s Online Privacy Protection Act of 1998. It is our policy not to knowingly solicit or collect any personal information on this Site from children under the age of 13. If you are younger than 13 years old, please do not submit or share with us any personal information on this Site. In addition, please tell your parents you are using the Site and have your parents e-mail us at newyork@soundassociates.comso that we may delete any information we may have collected about you.

In addition, we may not collect or process information from a citizen of an EU member state under the age of 16 without such person’s parents’ consent. If you are a citizen of an EU member state under the age of 16, please do not submit or share with us any personal information on this Site. In addition, please tell your parents you are using the Site and have your parents e-mail us at newyork@soundassociates.comso that we may delete any information we may have collected about you.

Your California Privacy Rights

California law permits our customers who are California residents to ask us about what information we collect from them and maintain about them, and about how we collect it, use it, and if and how we disclose it to third parties—all as described in the preceding sections of this Privacy Policy.  California residents may also request that we not disclose information that we have collected about them to third parties.  If you are a California resident, you can make these inquiries or requests by emailing us at newyork@soundassociates.com, or by calling us, at (212) 757-5679.  We will not discriminate or retaliate against you in any way for making any inquiry or request as described herein; however, please understand that certain features of this Site and our services will be unavailable to you if you choose not to permit us to collect, use, transfer, or disclose data about you, or if you ask us to delete data we have collected about you.

How will we notify you if we have made any changes to our Privacy Policy? 

At the bottom of our Privacy Policy, we have posted the Effective Date of the Privacy Policy. If that date has changed since the last time you visited our Site, it means we have made a change to the Privacy Policy.

SMS PRIVACY POLICY

Your consent to receive SMS messages is specific to Sound Associates, Inc. and will not be shared with third parties or affiliates for marketing purposes. This Policy outlines how we collect , use, disclose and safeguard your personal information in compliance with the Telephone Consumer Protection Act and other relevant regulations.

SMS Communications

Users will receive timely SMS replies to technical support requests. Sound Associates Inc. will not initiate conversations via SMS without an initial user request.

You can text Sound Associates Inc for information regarding our services, at 212-909-4250. By texting Sound Associates Inc, you agree to receive technical support messages from Sound Associates Inc. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Message frequency may vary.

Visit www.soundassociates.com/terms-and-conditions for our full Terms of Service.

Opt-In Consent

A mobile user might opt-in by:

• Sending a Mobile Originating (MO) message requesting information or service to 212-909-4250.

By messaging Sound Associates support line, you are authorizing Sound Associates to send you SMS messages and SMS notifications. Message/data rates apply.

Opt-Out Option

You have the right to opt out of receiving SMS messages from Sound Associates at any time. To Opt-out, simply reply to any SMS message received from us with the word “STOP“. Once you opt out, you will no longer receive SMS messages from us, except for confirmation of your opt-out request.

Information We Collect

We collect limited personal information that you provide to us when you engage in SMS messaging.  This may include:
• Your phone number
• Messages exchanged during the conversation.

We use the information collected to:
• Respond to your inquiries and requests.
• Set appointment scheduling and appointment reminders
• Supplying instructions

Data Security

SMS content and phone numbers will never be shared with third parties or affiliates under any circumstances.  SMS content is not shared with any third parties or affiliates for marketing purposes.

We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Frequency of Messages

We strive to keep SMS communications to a reasonable frequency and relevance. You may expect to receive SMS messages from us only when necessary for appointment reminders, scheduling adjustments, or important updates related to our services. We do not engage in unsolicited marketing messages via SMS.

Effective Date: May 1, 2025